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privacy policy

Introduction

P HOSPITALITY LTD understands that your privacy is important and is committed to protecting your personal data in accordance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR).

 

This Privacy Policy explains how we collect, use, store and protect your personal information.

 

Data Controller

P HOSPITALITY LTD is the Data Controller responsible for your personal data. If you have any questions regarding this policy, please contact us at 34 Maple Street, London, England, W1T 6HD

 

Personal Data We Collect

When you make a booking via third-party platforms such as Airbnb, Booking.com or Agoda, we may receive the following information:

  • Name(s) of guest(s)

  • Email address and telephone number

  • Booking details and stay information

  • Payment confirmation status (payments are processed by the booking platform)

 

Identification Requirements

  • Upon check-in, we may be legally required to verify guest identification.

  • This may include viewing or recording details from a valid photo ID such as a passport or driving licence. 

  • Such information will only be retained for as long as legally required.

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How We Use Your Data

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We use your personal data for the following purposes:

  • To manage and confirm your booking

  • To communicate essential stay information

  • To comply with legal and regulatory obligations

  • To ensure the safety and security of guests and property

 

Marketing Communications

  • We do not use guest personal data for marketing purposes.

  • We do not sell, rent or share your data with third parties for marketing.

 

Third-Party Platforms

  • Bookings made via Airbnb, Booking.com or Agoda are subject to the privacy policies of those platforms.

  • These platforms act as separate Data Controllers for your data.

 

CCTV

  • CCTV may be used in public areas of the property for security purposes.

  • Recorded footage is stored securely and retained for a limited period only, unless required for investigation.

 

Data Storage & Retention

  • All personal data is stored securely and accessed only by authorised personnel.

  • We do not retain personal data for longer than necessary for the purpose it was collected, unless required by law.

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Your Rights

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Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data where legally permitted

  • Lodge a complaint with the UK Information Commissioner’s Office (ICO)

 

Contact

For privacy-related enquiries or data requests, please contact:

Company Name: P HOSPITALITY LTD

Address: 34 Maple Street, London, England, W1T 6HD

 

Amendments

We may update this Privacy Policy from time to time to reflect legal or operational changes. The version applicable is the one in force at the time of your booking or enquiry.

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