Terms & Conditions

Check-in & Check-out Policy

Arrival / Check-in

Check-in time: From 16:00 to 00:00
Guests arriving outside these hours must notify us in advance. Late arrivals are subject to availability and may incur additional charges.
All guests are required to present a valid photo ID at check-in. We reserve the right to take a copy of this identification where required by law.
Guests may be asked to present the payment card used to secure the booking. Failure to provide valid identification or payment verification may result in refusal of check-in.
Special requests (including early check-in) are subject to availability and may incur additional charges.

Departure / Check-out

Check-out time: By 10:00
Late check-out is subject to availability: £10 per hour up to 14:00. After 14:00, a full additional night may be charged

Cancellations & No-Shows

Cancellation and refund terms are governed by the booking platform used (Airbnb, Booking.com, Agoda).
No-Show Policy: If a guest fails to arrive on the scheduled arrival date, the booking will be treated as a No Show and charged in accordance with the platform’s cancellation policy.
Prepaid reservations are non-refundable and cannot be amended.
No refunds will be given for early departure or interrupted stays.

Pre-authorisation Policy

We reserve the right to pre-authorise a credit or debit card provided at booking or on arrival.
A pre-authorisation is not a charge. It is a temporary hold placed by the issuing bank and may remain for 10–15 working days, depending on the card provider.
The pre-authorisation amount may vary based on length of stay or booking conditions.

Non-Refundable Bookings

Non-refundable bookings may be charged at any time prior to arrival.
If payment fails, updated card details must be provided within 24 hours, otherwise the booking may be cancelled.

Payment Policy

Accepted payment methods (where applicable): Visa / Mastercard / American Express / Cash
We do not accept cheques.
Third-party payments require a completed third-party authorisation form and valid identification of the cardholder.
VAT adjustments may apply if tax rates change between booking and stay dates.

Identification & Overseas Guests

All guests must provide valid identification upon check-in.
Overseas guests (excluding Republic of Ireland and Commonwealth citizens) may be required to complete a registration form in accordance with UK regulations.
Acceptable ID includes: Passport / Driving licence / National ID card

Damage, Loss & Penalties

Guests are responsible for any damage or loss caused during their stay.
Costs for repairs, replacement, or additional cleaning may be charged via the booking platform.

Smoking Policy

This is a 100% non-smoking property.
Smoking inside the property will result in: Immediate termination of stay (without refund)
A £300 cleaning charge

Children Policy

Children under 12 years old stay free when sharing the room with parents, subject to room capacity limits.

Pet Policy

Guest Conduct & Behaviour

Abusive, aggressive, or inappropriate behaviour towards staff or other guests will not be tolerated.
We reserve the right to refuse service, terminate stays, or request guests to vacate the property without refund.

Visitor Policy

Complaints Procedure

Any issues or complaints should be raised during the stay so we can address them promptly.
Excessive noise or disturbance may result in eviction without refund.

Third-Party Bookings

We are not liable for errors, omissions, or misinformation provided by third-party booking platforms regarding facilities or services.

Guest Privacy

Guest details will not be disclosed to third parties without consent, except where required by law.
Personal data is processed in accordance with our Privacy Policy.

Amendments

We reserve the right to amend these policies in line with legal or operational requirements.
The terms applicable are those in force at the time of booking.

Contact Details

Company Name: P HOSPITALITY LTD

Address: 34 Maple Street, London, England, W1T 6HD